Frequently Asked Questions
I am sorry to inform you that we do not accept returns and exchanges in order to avoid covid-19 virus to our warehouses.
Yes, until now, we are shipping orders normally by Fedex, USPS or UPS. The shipping time is 2-6 business days for most locations in the states. Express delivery is not available currently.
We will not restock new items in 2-3 months (maybe longer) because of Covid-19. We encourage customers to buy the needed items as early as possible before they are sold out.
Payment, Shipping & Delivery
We accept major credit cards as well as paypal.
No, we do not charge for any handling fee or tax, but you need to check with your credit card to see if they charge any taxes.
Your order will be shipped out from us in 48 hours.
For U.S.A, most locations transit time is 2-4 business days, but locations in Hawaii, Alaska, Puerto Rico takes more than 10 business days.
For Canada, most locations transit time is 1-3 business days. Order on CA site: https://www.zonli.ca
For EU & UK, transit time is 7-15 business days, time may vary depends on your locations. Time is just for reference.
For AU, NZ & Asian countries, transit time is 10-15 business days.
We offer FREE SHIPPING for continental USA. For other countries and areas, please check the shipping cost at checkout page, it is weight-based shipping cost.
Returns & Exchanges
30-Day Return Policy
We want our customers to love their experience with ZonLi Weighted Blanket. If in the first month you conclude your purchase is not a good fit or that you would prefer a different product instead, we welcome you to request a return authorization by emailing [email protected]. To expedite this process, please include the following information within your email:
– Name On Order
– Order #
– Reason for return
– Choice of exchange or refund
– Image of blanket/duvet in original packaging (The plastic bag)*
Be advised that returns must be submitted within 30 days of delivery, the return item must be undamaged (new condition), and customers are responsible for all return shipping charges and packaging.
The original packaging (plastic bag) is a non-negotiable. We cannot accept your return without the plastic bag. This is for few reasons. We need the plastic bag so that the blanket gets from your home to our distribution safely. Another reason is so it is stored safely in our distribution center and therefore will not grow mold etc. And lastly (and most importantly) this is a piece of bedding, and therefore we have to be very strict due to safety and hygiene. If on the commute back the blanket picked up a pest it could contaminate our entire distribution center.
If you believe that your product has arrived with damage or defect, please contact [email protected] within 30 days to return items of poor quality for a refund/exchange. Please include a description and photo verification of the damage in your email.
The 10% body weight recommendation I believe is for the smaller ones that fit the body. You might have noticed that most of the companies only sell them about 45-52 inches wide. If you’re getting the 60×80, you’ll lose a lot of the weight since it’s sitting on your bed and not your body. So yes, go heavier if you’re getting the large. I went heavier and still don’t think I’m getting the full effect.
It does not cover like a standard twin size blanket (does not hang down sides or bottom of mattress) — but adequately covers the top of the mattress and covers his body enough to do the trick.
For summer & autumn, you can choose the bamboo weighted blanket which will make you cool at night.
The fabrics and glass beads used to make our weighted blankets are very durable. Zonli Weighted Blankets are machine washable and you can dry it in a dryer. You can also dry them outside in the sun or inside (air dry).
The fabric is durable and should stand up well to multiple washing/drying, it is fine to clean a weighted blanket. If dirty, you can also spot clean them.
Please note: For any blankets over 12 lbs, a commercial washer and dryer are recommended. A removable duvet cover for weighted blanket is highly recommended, here is the link for duvet covers.
Our blankets are machine washable up to 12 lbs. For best care and to preserve the life of the blanket, please wash in cold water and air dry when possible. Pop in dryer on low heat for a short time with a towel to fluff if needed. Large blankets and blankets weighing over 12 lbs should be laundered in a commercial washer on gentle. Do not microwave or dry clean.